Terms of sale

These general conditions of sale apply strictly to all sales of products made by the online store Chuchesymas.com.
Any order made online store Chuchesymas.com necessarily as an essential, decisive and indispensable, the unqualified acceptance by Customer of the General Conditions of Sale online store Chuchesymas.com force the day when it is carried place the appropriate order. In addition, you acknowledge that acceptance of these conditions involve the application of these to the order to which they relate, and to any subsequent order, except for cases where new conditions are brought to its attention by the online store Chuchesymas .com.
The fact that the online store Chuchesymas.com not recur at any time to any of these conditions can not be interpreted or equal to renounce time to use them in the future or in the past.
The interpretation and enforcement of conditions as well as all acts arising from them, shall be subject to Spanish law except there are provisions contrary to this law enforcement.


On the one hand, Yolanda Palenciano Martí. (Website owner http://chuchesymas.com) with DNI 41505672-X as a supplier of products purchased by the consumer and / or user, established in C / Mahon, No. 61-F 07720 Es Castell (Baleares- Spain). Info@chuchesymas.com contact address and telephone number (+34) 616 511 291.

Moreover, the user registered on the site and whose purpose is to be a consumer and / or user of the same and / or contracting products or services Chuchesymas.com. The consumer and / or user is responsible for the information you provide to Chuchesymas.com And therefore responsible for the veracity of the data provided on this website.


Published in the online store Chuchesymas.com prices are in Euros. All prices include VAT applicable on the date of the order, any change in VAT rate will be applied automatically to the prices of products sold in the online store Chuchesymas.com.
The offers on products sold in the shop online Chuchesymas.com display in the section "Offers" or indicate in the product and, if not otherwise stated, are valid while displayed on the screen.
Vouchers will be valid and special conditions for use. See the specifications of each voucher before use.


The purpose of this contract is to regulate the relationship between Chuchesymas.com and consumer and / or user at the time it gives its consent during the hiring process by accepting the box. (Box that, prior to acceptance, inform about these terms, legal and privacy policy of this web notice).

The contractual relationship of sale entail delivery in exchange for a certain price in the web of a product.


When ordering, the customer may elect to pay the purchases you make online store Payments Area by:

Bank Transfer: Buyer to pay by this method is to make a bank transfer (determining the order reference concept) no later than 3 working days from the order. The company reserves the right to cancel the order in case you have not received confirmation of the transfer after this period. The bank account will show the customer at the time this choose this method of payment.
PayPal: For the consumer and / or user to pay for their purchases through this system must have a PayPal account. For more information www.paypal.es.

By credit card or debit card via the virtual POS. Through this method of payment, the buyer will have to provide your credit card number, expiration date and CVV number. In this case, your data will be encrypted and sent under secure bank virtual POS server. This procedure does not provide the card number to Chuchesymas.com.


Tenders from the online store Chuchesymas.com are valid within the limit of stocks available and the deadlines for such offer. Chuchesymas.com online store reserves the right to change the product mix according to the constraints imposed by its suppliers.

In the event that the selected product is not available as stock in product page the user may provide your email in order that the body contact with the user when the product is available via email.

If a product is not available at the time of preparation of the order, we will inform the customer via email and / or telephone to offer several options, or expect to receive the requested product, replace it, or cancel the order; in the latter case Chuchesymas.com proceed to the refund of the article.

Shipping Costs and Delivery:

Here we detail the prices and delivery* of our Shipping, depending on your country of residence and the choice at the time you place your order in our shop "Chuches y Más":

* Calculating shipping deadlines are counted from the following day the order is placed, as the collection of items by the carrier takes place on weekdays in the afternoon; this rule is for all shipments, wether national or international.


- ENVIO ESTANDAR, Home delivery in 4 working days, with a fixed cost of 4,90€ per shipping (tax included)


- ENVIO PRIORITARIO (URGENTE 24 HORAS), Delivery in 24hours to anywhere in Mainland Spain and Balearic Islands, The shipping cost depends on the volume and weight of the Order * Here are a table of prices according to weight Order.



-SHIPPING ASM EUROSTANDAR , Home delivery in 5/6 working days. The shipping cost depends on the volume and weight of the Order * Here are a table of prices according to weight Order.

*For orders over 30kilos ask sending an email to info@chuchesymas.com or via WhatsApp on 626 061 575 ( please communicate in English or Spanish written)


All our orders are sent through the company recognized Transportation Urgent "ASM"

All orders received before 16: 00hrs on a weekday, be processed and shipped on the same day, provided that they have received confirmation of payment.

Deliveries of orders in the area of ​​Menorca will be held on the next day of receiving the order, provided that they have received confirmation of payment.

Orders placed with the option "store pickup" (option only available to customers resident in Menorca / Balearic Islands), can be picked up the next day of payment, from 10 o'clock am at our logistics operator located in the C/. Mercadal # 24 of the city of Mahon (offices ASM).

The payment of the order confirmation is immediate if payment is made through Paypal and / or credit / debit card.

If payment has been made by bank transfer confirmation takes one to two business days.

If you send us proof of payment through our e-mail: info@chuchesymas.com the process will be faster.

No shipments are made on Saturdays, Sundays and holidays.
Shipping costs

Products purchased will be delivered to the address specified in the order.
Purchase tickets will be sent to the email address specified by the customer in its registration Chuchesymas.com online store and may be consulted in the account created for customer registration online store Chuchesymas.com.
On Saturdays, Sundays and holidays there will be no way out and delivery orders.
Delivery is timely under the responsibility of the carrier.
An order is considered delivered when the carrier delivers the package or packages, the customer and the customer signs the receipt of delivery. The client must check the condition of the goods upon receipt and indicate any anomalies on the delivery receipt of delivery.

Claim for undelivered orders

The consumer and / or user, upon receipt of a mail your order is shipped, if after a reasonable time not receive the product, please contact Chuchesymas.com via phone (+34) 626 061 575, by the contact form or by mail by writing to: info@chuchesymas.com to clarify the cause of the delay.

Once the claim, Chuchesymas.com contact with the consumer and / or user in order to explain what happened and to agree on what happened.

Ultimately it does not have availability Chuchesymas.com well contracted, the consumer and / or user will be informed of this unavailability and in the shortest possible period of Chuchesymas.com receive the amounts paid.

If after purchase you wish to cancel an order that has not yet been issued, you can always do and when indicated by contact form established for this purpose in the "Contact" section or by writing to the info mail address @ chuchesymas.com, customer service form or by telephone at (+34) 626 061 575 indicating the number of the order to be canceled.
Return policy

The consumer and / or user shall have a period of 7 calendar days from the date of receipt of the product, to return the same without stating the reason and without incurring any costs other than charges relating to shipment, which they will be borne by the consumer and / or user.

Returns caused by defective product or a service error and / or preparation borne by Chuchesymas.com.

Upon receipt of the return in our facilities and checked the condition of the goods, refund no later than 7 days the amount of that / s product / s in the bank account given to us by the e-mail application for refund

The product must be returned in the same condition as received, ie in perfect condition and of course it may not be harmed, beaten or use fahecientes tests again to prevent the sale of the same product. To send the same should be done in an appropriate packaging to protect it during transit.

The following exceptions (among others) are set to exercise the right of withdrawal and are expressly included in the law on consumers and users, namely:

c) The supply of goods made to the consumer's specifications and / or user or clearly personalized.

d) The supply of goods that are liable to deteriorate or expire rapidly.

e) The supply of sealed goods which are not suitable for return due to health protection or hygiene and were unsealed after delivery.

f) The supply of goods after delivery and taking into account their nature have been inseparably mixed with other goods.


To exercise his right of withdrawal, the consumer and / or user has a period of 7 calendar days, This shall complete the form prescribed for that purpose in the "My Account" or perform other unequivocal statement setting out his decision to withdraw from the sale.

Either by one means or another, the communication shall contain the following information:

Your identifying information: full name and address
Order number contained in the bill that has been referred to it along with the purchased
Description of the acquired
His willingness to withdraw from the purchase
Date of communication
If you send your request by non-electronic means (eg mail) it will come signed.

From the date on which you communicate your decision to withdraw from the contract, the consumer and / or user has a period of 7 calendar days to return to Chuchesymas.com in perfect condition along with the purchased copy of the bill buy.

Chuchesymas.com shall promptly inform the consumer and / or user by mail the receipt of such a withdrawal, with shipping instructions by the consumer and / or user. Upon receipt of the product or the consumer and / or user has submitted proof of the return of the good, Chuchesymas.com deliver without undue delay the amounts paid by the consumer and / or user.

To browse the store and add product to cart is not necessary to be registered. However, to make the purchase itself you will be required to register as a user. We will ask you your personal data to generate your customer file, such data will be protected under the provisions of Law 15/1999, of December 13, Protection of Personal Data.
With your user account you can make purchases and benefit from discounts, promotions and gifts that we offer our customers.
In his account can view the history and details of their orders, shipping addresses, means of payment, your discount vouchers, etc.

To purchase at the online store will Chuchesymas.com must to be registered and over 18 years.
Add all products you want in your cart, then to make the purchase click "Checkout".

No minimum order, you buy the quantity you want.

We will ask the shipping address and customer management (can use the same address for both).
Afterwards you will be prompted to choose the type of shipment, these tariffs are calculated according to the delivery address provided, with the total weight of the package and the shipping duration (urgent or ordinary).
Finally you must choose the method of payment, either by bank, PayPal or credit card or debit transfer.

Anytime you wish you can contact us for more information or answer your questions.

The parties submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of your domicile.

Chuhesymas.com © 2014.